App Portal / App Broker Feature Matrix

The following tables list App Portal / App Broker features and the deployment technologies and ITSM systems that those features support.

Core product capabilities

Deployment systems

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Microsoft System Center Configuration Manager	X						X	X
Jamf Pro			X				X	X
Jamf Cloud				X			X	X
VMware Workspace ONE UEM					X		X	X
Symantec Altiris						X	X	X
Microsoft Intune		X					X	X

Cloud applications

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Microsoft Office365							X	X
Salesforce							X	X
Box							X	X

Service types

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
General item							X	X
Software item	X	X	X	X	X	X	X	X
Cloud app item							X	X
Task sequence item	X						X	X
Bundle (Group)	X	X	X	X	X	X	X	X

User experience

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Browse catalog	X	X	X	X	X	X	X	X
Branding	X	X	X	X	X	X	X	X
Alternate catalog items	X	X	X	X	X	X	X	X
My Requests	X	X	X	X	X	X	X	X
My Apps [Requires FlexNet Manager Suite]	X		Limited	Limited		X	X	X
My Profile	X	X	X	X	X	X	X	X
Rate service item	X	X	X	X	X	X	X	X
Display cost	X	X	X	X	X	X	X	X
View all software for assigned devices [Requires FlexNet Manager Suite]	X		X	X	X	X	X	X

Search

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Search: Title	X	X	X	X	X	X	X	X
Search: Brief description	X	X	X	X	X	X	X	X
Search: Full description	X	X	X	X	X	X	X	X
Search: Keyword	X	X	X	X	X	X	X	X

Action

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Web service action	X	X	X	X	X	X	X	X
Action: Script action	X	X	X	X	X	X	X	X
Action: Add to AD security group	X	X	X	X	X	X	X	X

Communication

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
User notifications	X	X	X	X	X	X	X	X

Workflow

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Approval workflow	X	X	X	X	X	X	X	X
Flexible Approval	X	X	X	X	X	X	X	X
Workflow: Question templates (forms)	X	X	X	X	X	X	X	X
Workflow: Expressions	X	X	X	X	X	X	X	X

Others

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Categories	X	X	X	X	X	X	X	X
Incident management							X	X
Request management							X	X

Software service capabilities

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Request software installation	X	X	X	X	X	X	X	X
Perform advanced license check [Requires FlexNet Manager Suite]	X		X	X	X	X	X	X
Perform license reservation [Requires FlexNet Manager Suite]	X		X	X	X	X	X	X
Request software uninstall	X	X	X	X	X	X	X	X
Schedule software installation	X	X	X	X	X	X	X	X
Change schedule for software installation	X	X	X	X	X	X	X	X
Cancel request	X	X	X	X	X	X	X	X
Lease software item	X	X	X	X		X	X	X
Identify upgrade or replaced software item [Requires FlexNet Manager Suite]	X		Limited	Limited		X	X	X
Suggest alternate software item	X	X	X	X	X	X	X	X
Request multiple service items	X	X	X	X	X	X	X	X
Perform express checkout on single service item	X	X	X	X	X	X	X	X
Perform request on behalf of another user	X	X	X	X	X	X	X	X

Optimizing software usage

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Campaign exclusion	X						X	X
License reclamation through service item	X						X	X
Admin-driven software reclamation through My Apps [Requires FlexNet Manager Suite]	X					X	X	X
User-driven software reclamation through My Apps [Requires FlexNet Manager Suite]	X				X	X	X	X
Software alerts [Requires FlexNet Manager Suite]	X		Limited	Limited		X	X	X

Operating system deployment

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Clone / migration	X	X			X		X	X
User readiness records	X	X	X	X		X	X	X
App Survey	X						X	X
Roles	X						X	X
Inventory records (legacy)	X						X	X
Upgrade or replace a detected app	X						X	X
Scheduling constraints	X	X					X	X
Time-To-Value
Software ROI dashboard	X	X	X	X	X	X	X	X
OS deployment ROI dashboard	X						X	X
Service level agreement dashboard	X	X	X	X	X	X	X	X
Reclamation Dashboard	X		X	X	X	X	X	X
Reports	X	X	X	X	X	X	X	X

Additional integration

Feature	Config Mgr	Intune	Jamf Pro	Jamf Cloud	Workspace ONE UEM	Altiris	App Portal	App Broker for ServiceNow
Custom scripts	X		X	X	X	X	X	X
Custom web service	X		X	X	X	X	X	X

note

For the Jamf Pro deployment technology, support for the following features requires a Jamf Pro (tier-2) adapter:

• My Apps
• Identify upgrade or replaced software item
• Software alerts